3Com EtherLink
EtherLink PCI Network Interface Card User Guide
Accessing 3Com Support Databases 

Previous Main Next

Accessing 3Com Support Databases

In addition to the 3Com support databases listed in this section, check the README.TXT and the Help text files located in the HELP directory on the EtherCD for troubleshooting information.

Accessing the 3Com Knowledgebase

To access a database of technical information that can help you diagnose and solve NIC installation, configuration, and upgrade problems, go to:

http://knowledgebase.3com.com

Accessing the 3Com NIC Help System

To access the 3Com NIC Help system:

  1. Make sure that the NIC, its driver, and the 3Com NIC Diagnostics program are installed.
  2. See Installing the 3Com NIC Diagnostics Program for instructions.
  3. Open the Windows Start menu.
  4. Select Programs, and then 3Com NIC Utilities.
  5. Select 3Com NIC Doctor Help.
  6. The main Help screen appears.
  7. Click Help Topics to display a list of Help topics or click Find to search for a Help topic.

Accessing Release Notes and Frequently Asked Questions

To access release notes and frequently asked questions about the NIC:

  1. Make sure that the NIC, its driver, and the 3Com NIC Diagnostics program are installed.
  2. See Installing the 3Com NIC Diagnostics Program for instructions.
  3. Open the Windows Start menu.
  4. Select Programs, and then 3Com NIC Utilities.
  5. Click 3Com NIC Doctor.
  6. The 3Com NIC Diagnostics General screen appears.
  7. Click the Support tab.
  8. The Support screen appears.
  9. Click Support Databases to display customer support databases about the NIC in three categories:
  10. Release notes--Display tips about installing and using the NIC.
    Frequently asked questions--Display common questions asked by customers and answered by 3Com support experts.
    Knowledgebase topics--Display NIC compatibility topics.