If you encounter problems with using the NIC or connecting to the network, check the table below for troubleshooting tips.
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CAUTION: Before inserting or removing the NIC from the PC, turn the PC power off and unplug the power cord. |
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Run the NIC and Network Tests, as described in Running the NIC Diagnostics Tests. If the tests fail, replace the NIC with a known working NIC and run the tests again, using the same configuration settings as those used on the failed NIC. If the working NIC passes all tests, the original NIC is probably defective. For information on product repair, see Technical Support. |
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Review the known problems and solutions found in the following areas: See Accessing 3Com Support Databases for instructions on using these databases. |
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The Clean Up Failed Installation program is located on the EtherCD. See Cleaning Up a Failed Installation for instructions. |